Cisco IP Phone 8800 Series Data Sheet

Cisco IP Phone 8800 Series Data Sheet
For partners who provide voice and video services to end customers on third-party platforms, Cisco offers specific firmware loads that support these platforms and run on the Cisco® IP Phone 8800 Series. The feature set provided by this firmware is not identical to that of the firmware designed and built for use with Cisco call control systems, but there are many similarities. For clarity, this data sheet focuses only on the features provided on these multiplatform phone firmware loads.
This multiplatform phone firmware is offered exclusively on phones that are ordered with the SKUs listed in Table 4. Phones ordered as multiplatform phones do not work with Cisco call control.


  • Easy-to-Use Video and Voice Collaboration

    Provide high-quality HD video and advanced VoIP communications for your workplace with the Cisco IP Phone 8800 Series. Select models also integrate telephony with your personal mobile devices. The 8800 series offers flexible deployment options, including Cisco on-premises, hosted, Spark Cloud, and third-party call control platforms*.

  • Features and Capabilities

    The advanced Cisco IP Phone 8800 Series is a great fit for small to large businesses seeking high-quality, full-featured VoIP communications. Select models provide cost-effective entry to HD video and support for in-campus mobile workers over Wireless LAN networks.

    The 8800 Series is ideal for knowledge workers, as well as administrative, managerial, and executive staff. It also works well in shared workspace environments.

    With the Cisco Spark Phone OS, the series provides flexible deployment options, whether Cisco on-premises, from the cloud, or in a hybrid configuration.

    The portfolio is well suited for current customers who want to expand their investments in Cisco desktop video and voice communications.

    The 8800 Series can also support customers who have or are considering investment in UCaaS from other Cisco select service providers by using Cisco Multiplatform 8800 Series IP Phones.

    An Enhanced User Experience

    The IP Phone 8800 Series offers exceptional clarity and wideband audio voice communications. In addition, select models provide:

    Easier, More Cost-Effective Administration

    The 8800 Series also helps you cut costs and keep it simple:

    • Cisco on-premises, hosted, Spark cloud and third-party hosted call control platforms offer flexibility in deployment options
    • Support for Cisco Expressway gives remote workers single sign-on access without a VPN client
    • Cisco EnergyWise reduces energy costs and carbon footprint in off-work hours
    • Gigabit Ethernet**, 802.11 Wi-Fi***, and 802.3af/at Power over Ethernet reduce installation and infrastructure costs
    • Spark Phone OS common to the IP Phone 8800 Series and IP Phone 7800 Series reduces administrative costs

    *Phone models and telephony features may vary by vendor platform. Consult your third-party call control vendor for details on feature and models supported*

    **Gigabit Ethernet is available on all models with the exception of Cisco Unified IP Conference Station 8831

    ***802.11 Wi-Fi is supported on 8861 and 8865 models only

  • Supported Features

    Table 1 lists the features supported in the multiplatform phone firmware.

    Table 1.       Supported Features with v.11.0.0 MPP Firmware




      Codecs: G.711 (A-law andm-law), G.722.2, G.722, G.729ab, ILBC, iSAC, Opus
      DTMF: In-band, Out-of-band (RFC 2833) and SIP INFO


      MAC address (IEEE 802.3)
      SIP protocol support (RFC3261 and companion RFCs)
      IPv4 (RFC 791)
      DNS: A record (RFC 1706), SRV record (RFC 2782)
      Dynamic Host Configuration Protocol (DHCP) (RFC 2131)
      Simple Network Time Protocol (SNTP) (RFC 2030)
      NAT transversal, STUN
      Link Layer Discovery Protocol (LLDP)
      Cisco Discovery Protocol (CDP)


      802.1x authentication
      Media encryption via SRTP
      Transport Layer Security (TLS)
      Encrypted configuration files
      Digest authentication
      Password Login
      HTTPs secure provisioning


      Cisco XML services interface (XSI)

    Call control and audio features

      Busy Lamp Field (BLF)1
      Call back on busy
      Call blocking - anonymous and selective
      Call conferencing - hosted (N-party)1
      Call conferencing – local 3-way
      Call forwarding - unconditional, no answer, on busy
      Call hold
      Call pickup - selective and group1
      Call park and unpark1
      Call transfer - attended or blind
      Call waiting
      Caller ID name and number and outbound caller ID blocking
      Caller ID mapping for incoming calls
      Configurable dial/numbering plan support with inter-digit timers - per line
      Configurable supplementary services soft keys
      Distinctive ringing based on calling and called number
      Do not disturb
      Extension mobility/hot-desking1
      Group paging1
      Individual volume setting per audio path (headset/handset/speaker)
      Multicast paging
      Music on hold[1]
      Outbound caller ID blocking
      Visual voice message waiting indicator (VMWI)
      Shared/bridge line appearance1
      Supplementary services feature activation codes


      Local phonebook
      XML/LDAP remote directory
      Broadsoft Directory
      Intelligent search
      Call History


      Configuration: Browser/Phone/Auto-provision
      Auto provision via TFTP/HTTP/HTTPs for mass deployment
      Problem Reporting Tool (PRT)

    Platform Support

    Table 2 lists the platforms supported by the multiplatform phone firmware.

    Table 2.       Supported Platforms

    Platforms Supported



    Interoperability Tested – Release (1.8+)


    Interoperability Tested and Certified – Releases 19sp1, 20sp1, 21sp1


    Interoperability Tested and Certified – Release Istra SP 9.2


    All Cisco IP Phone 8800 Series are covered by the Cisco End User License Agreement at

    Product Specifications

    Table 3 lists the specifications for the multiplatform phone firmware. For more hardware specifications, see the Cisco IP Phone 8800 Series data sheets.

    Table 3.       Specifications



    Protocol support

    SIP: all models

    Full DN lines supported

    8811: 10 lines (SIP registrations)

    8831: 1 line (SIP registration)

    8841: 10 lines (SIP registrations)

    8851: 10 lines (SIP registrations)

    8861: 10 lines (SIP registrations)


    G.711 a, μ law

    G.722 (on headset, handset, and speakerphone, 8831: speakerphone only)

    G.722.2 (on headset, handset, and speakerphone, 8831: speakerphone only)

    G.729 a, b, ab




  • Licensing

    The Cisco IP Phone 8800 Series is covered by the Cisco one-year limited hardware warranty.


    The Cisco®IP Phone 7800 Series are covered by a Cisco standard 1-year replacement warranty.

    Cisco Unified Communications Services

    Cisco and our certified partners can help you set up a secure, dependable Cisco Unified Communications solution, meeting aggressive deployment schedules and accelerating business advantage. Cisco's portfolio of services is based on proven methodologies for unifying voice, video, data, and mobile applications on fixed and mobile networks.

    Our unique lifecycle approach to services defines what’s needed at each phase of the solution lifecycle. Customised planning and design services help you create a solution that meets your business needs. Award-winning technical support helps you boost your operational efficiency. Remote management services simplify day-to-day operations. And optimisation services let you modify and improve your network solution when business needs change.

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