Analytics and Reporting - Call Center Reporting / Dashboards
iCS Report Premier enhances iCS Report by adding live call statistics. Monitor queues and manage customer-facing teams via live dashboards, reports and wallboards.
Maximise staff and resource productivity, minimise costs, avoid missed opportunities from dropped calls and deliver the highest levels of customer service. Run reports on live calls waiting and view call handling statistics by hunt group, call queue and DDI. Extensive filter options are available on every report as well as the option to schedule as a regular report, export as PDF/CSV and email to any email address.
  • Monitor
  • Analytics
  • Monitor up-to-the-minute analytics to meet SLAs and commitment targets and more.
  • SLA Tracking
  • Call Reporting
  • Reporting
  • Live call reporting. Monitor hunt groups, call queues and incoming calls on users as well as reporting on critical metrics such as Grade of Service (GoS), Percentage Calls Answered (PCA), abandoned calls, longest waiting time and unreturned missed calls.
  • Live
  • Statistics
  • Team Stats
  • Essential team statistics at a glance via dashboards and wallboards. Display performance call queue parameters on group wallboards in real-time.
  • Wall Boards
  • AVCOne
  • Contact AVC
  • Contact our team on +44 3330 200 000 to find out more about AVCONE's call handling dashboard report
  • Contact Us

iCS Report Premier - Reporting Dashboard